BLUE TRUCK MANAGEMENT SOLUTIONS
Blue Truck Management Solutions was formed following increasing requests for an independent business health check. How is the dealership performing, the look and feel, the methods and processes; an outside look at where the business is going….
All too often we fall into the grip of managing the immediate monthly outcome, rather than looking at what we are really doing to make and work with the opportunities; better managing what we have and knowing what we need to do to achieve the goals we really want. These and many other questions are hard to gauge when you are at the helm working in the same environment day to day; Blue Truck Management Solutions looks at your management team, processes and methods then assesses from an unbiased and independent way what could improve your operations. We can then look at a plan and review program to look at how business is progressing and benefits you have seen moving forward.
Are you collecting all the information you need to make the decisions to direct the business and all its departments in the direction you want them to go? What does your dealership look like from the outside in, from a Dealer Principals perspective, not the manufacturer’s mystery shopper? How well do the departments inter-relate and what is the real feeling in the business; what do you and the team feel they are doing well and what not; how does that compare to what an outsider see’s?
Questions to ask yourself
Sales
- Sales process from the Managers perspective, is it working for you?
- What does your Sales Manager do? Do they “manage the sale process”?
- Enquiry capture, recording and analysis; how does it report?
- What is the state of product and sales training?
- Business Manager interaction with customers and sales team?
- What is thought of Aftermarket and their relationship with the team?
- What is each sales chair bringing you as a return in total gross?
- What is the relationship between new, used and wholesale?
Service and Parts
- Service process from the Managers perspective?
- What is the relationship between the Service Manager, Technicians and Advisors?
- What are the enquiry levels the Advisors have to work with? Is it captured and by who?
- What is your return by chair from each Advisor?
- How are upsells communicated from the Technicians to the Advisors?
- How does your Service team look to the customer?
- How’s the communication channel with-in the workshop?
- Where does Parts fit in with Service and Sales?
- What is the real return for effort, i.e. are you really getting a return from external customer?
- Are you achieving the parts to labour and accessory fit ratios you require?
- What is your stock carry and obsolescence and how does this effect what you are doing?
Management and Administration
- What is the look and “feel” of the business from a customer perspective?
- Morale of the team as a whole?
- What are you expecting from the business and the people?
- Do the team understand their part in the overall result?
- Where are you trying to get the business to and is that realistic?
- How are your people remunerated, is this helping or hindering your goals?
- Is your cash handling plan effective?
- How effective is deal processing?
- How quickly do you achieve your end of month reports?
- How effectively are you using your DMS?
- Deal processing interaction and bonus clarification?
- What is the relationship with Stock Control and the sales team?